I am a service designer and I work with organizations at the company-level to help them make decisions and investments about design for the organization. It involves creating strategy and vision at a level that can provide both direction and development. I felt that the McKinsey's article was a good articulation and nuance to the elusive "How does [company name] become a more design-centric/customer-focused organization?" question. (see quote below) Also! We now have up-to-date stats on the ROI of design!
With no clear way to link design to business health, senior leaders are often reluctant to divert scarce resources to design functions. That is problematic because many of the key drivers of the strong and consistent design environment identified in our research call for company-level decisions and investments.Read it here:
https://www.mckinsey.com/business-functions/mckinsey-design/our-insights/the-business-value-of-design
A resource for designers to support non-profits with their skills
I stumbled across this, and I found this to be an interesting model. As part of an AIGA committee, I feel like this could be one way we could position our initiative.
It is essentially a resource for non-profits to find designers to help support their cause, and it's great because design is often the last thing that non-profits are worried about or focused on when it comes to limited resources. Also! They are very clear about expectations upfront! (e.g. This is a 12 week time commitment, this is a website redesign, etc)
https://visiblealliance.org/
Government and machine learning
On a totally different theme, three great examples about government applying machine learning, as well as best use cases within different industries. A good skim!
https://www.kdnuggets.com/2017/08/ibm-top-10-machine-learning-use-cases-part1.html
